Customer Survey

We value your input! Please take a moment to complete our brief survey to help us better serve your needs.

1. What best describes your organization?

2. How often does your organization use external analytical testing services?

3. What types of analytical testing do you typically require? (Select all that apply)

Materials composition analysis (XRD, XRF)
Environmental sample testing (soil, water, air)
Construction materials testing (concrete, asphalt, aggregates)
Metal/alloy identification
Contamination detection
Failure analysis
Quality control verification
Research support
Other

What challenges do you face with current testing services? (Select all that apply)

High costs/pricing
Slow turnaround times
Limited technical expertise
Poor communication
Limited local options
Difficulty handling unusual samples
No significant challenges
Other

4. Which of these specialized techniques would be valuable for your work? (Select all that apply)

5. What factors are most important when selecting an analytical testing provider? (Rank your top 3)

Price/cost-effectiveness
Turnaround time
Technical expertise
Customer service
Geographic proximity
Quality and accuracy
Range of services offered
Other

6. What do you typically spend annually on external analytical testing?

Would you like to be contacted about new analytical services?

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7. What would make an analytical testing provider stand out to you? Any specific needs or challenges we should address?

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Location: Lafayette, Indiana